DELIVERY AND RETURNS
BUCKLE manufacture belts 'made to order' but also offer a range of stock service accessories.
- Stock service styles can be dispatched within 2 working days of the order being entered. Please
click here to download our latest stock service catalogue.
Made to order styles are handmade in our factory once an order has been received. These styles take 10 working days to manufacture.
QUALITY ASSURANCE
BUCKLE products are made to the highest standards, with rigorous quality control checks made throughout the manufacturing process. Please be aware that leather is a natural product and a level of marking on the hide is to be expected.
All raw materials that BUCKLE use are tested before they are released as new products. Our quality assurance team checks every leather and buckle as it arrives into our factory so you can be confident of the quality of a BUCKLE product. In the case where we receive a faulty item from one of our customers, we investigate the product and all of the raw materials immediately to ensure that the fault is limited to a minimal amount of products.
In the unusual event of our quality assurance team not being satisfied with the quality of any of our products in the market, we will undertake an immediately recall and replace affected stock.
This guarantee covers faults caused by manufacturing or the material used. It does not cover normal wear and tear or misuse. If a problem develops with a product during regular use, please contact the BUCKLE customer service team on (02) 9798 5333, between 8.00am to 4.00pm Monday to Thursday or 8.00am to 2.30pm Friday. Alternatively you can email sales@buckle.com.au
RETURNS PROCEDURE
If you wish to return a BUCKLE item purchased from one of our stockists, you should return the item to the place of original purchase.
If you are a BUCKLE stockist or trade customer and wish to advise us of any quality problems or manufacturing faults, you will need to advise customer service of the details (including the invoice number) within 14 days of receiving the delivery. If your goods are damaged or faulty when you receive them, please follow this procedure:
- Call our customer service team on (02) 9798 5333
- Provide us with your invoice number that the item relates to
- Inform us of the problem or fault
- Obtain a Return Authority number (RA#)
- Send the goods back making reference to an RA number. Our customer service team will provide you with a reply paid address.
- For more than 10 items Buckle will arrange collection.
RETURNS ASSESSMENT
Our quality control team will assess the fault within the week and BUCKLE will repair, replace or credit faulty goods (in that order) at our discretion. If the item is replaced you will not be charged additional postage. If the faulty good cannot be repaired or replaced, we will credit you the value of the product.
DELIVERY CHARGES
Effective from 1 July 2010, BUCKLE will offer all retailers and other trade customers free delivery on all orders. Please note that minimum order quantity of 20 units / $350.00 applies to all made to order styles. Minimum order quantities do not apply to stock service lines.
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