Delivery & Returns

Buckle manufacture belts made to order but also offer a range of stock service styles.

Stock service styles can be dispatched within 2 working days of the order being entered. To see a list of these styles please click here.

Made to order (MTO) styles are handmade in our factory once an order has been entered. These styles take 10 working days to manufacture.

For newly opened accounts, prepayment of a proforma invoice is required before manufacturing can commence.  

Quality Assurance

Buckle products are made to the highest standards, with rigorous quality control checks made throughout the manufacturing process. Please be aware that leather is a natural product and a level of marking on the hide is to be expected. We consider this an important aspect of each of Buckle product’s individuality.

All raw materials that Buckle use are tested rigorously before they are released as new products. Our quality assurance team checks every leather and buckle as it arrives into our factory so you can be confident of the quality of a Buckle product. In the case where we receive a faulty item from one of our customers we investigate the product and all of the raw materials immediately to ensure that the fault is limited to a minimal amount of products.

In the unusual event of our quality assurance team not being satisfied with the quality of any of our products in the market we will undertake to immediately recall the stock and replace it.

Where products do not perform to the quality expectations of the consumer Buckle offer the following guarantees:

• Leather Belts, Small Leather Goods and Braces: 5 years from date of purchase
• Handbags: 1 year from date of purchase

This guarantee covers faults caused by manufacturing or the material used. It does not cover normal wear and tear or misuse. If a problem develops with a product during regular use, please contact our customer services team on (02) 9798 5333, 8.30am to 4.00pm, Monday to Friday or email sales@bucklebelts.com

Returns Procedure

If you wish to return a Buckle item purchased from one of our stockists, you should return the item to the place of original purchase.

Damaged/Faulty Goods

If you are a Buckle stockist and wish to advise us of any quality problems or manufacturing faults, you will need to advise customer service of the details including the invoice number within 14 days of receiving the delivery.

If your goods are damaged or faulty when you receive them, please follow this procedure:

• Call our customer service team on (02) 9798 5333
• Advise the invoice number on the delivery and the details of the problem
• Obtain a Return Authority number (RA#)
• Complete the online return form
• Post the goods back to our head office reply paid. For more than 10 items Buckle will arrange collection.

Our quality control team will assess the fault within the week and Buckle will repair, replace or credit faulty goods at our discretion. If the item is replaced you will not be charged additional postage.

If the faulty good cannot be repaired or replaced, we will credit you the value of the product.

Delivery Options

We offer a standard shipping charge of $15.00 for orders under $250.00 regardless of the products parcel size, and orders over $250.00 no shipping charge apply.